Office of the Attorney General
An Audit of Selected Field Offices of the Office of the Attorney General's Child Support Division
Report Number 95-132
There are no indications that inappropriate data is kept on clients or that clients are treated in an inappropriate manner by field office staff.
Each unit adapts the statewide system for managing and processing its case load.
The number of employees in Units 606 and 409 have remained fairly constant and caseloads have decreased over the last four years.
Case processing time frames varied according to type of case and whether the case involved a non-custodial parent living out-of-state. However, we found inappropriate time delays occurring in 56 percent of the cases tested in Unit 606 and 71 percent of the cases tested in Unit 409.
Priorities for which cases will be worked first are applied at the discretion of the unit.
Opportunities exist for the Attorney General to improve training of legal staff and to standardize practices among field offices.
It does not appear that the child support program is receiving services from the counties equal to the value of federal dollars expended at the county level.
There are approximately 740,000 active child support cases (active cases are those in which the child-parent relationship remains in force) in progress at the Office of the Attorney General. Approximately 10,500 of these cases are at Unit 606 in Houston and approximately 18,500 are at Unit 409 in Dallas.
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