The Office did not always have documentation in DRIS or workers’ compensation case files to support that it provided certain types of
assistance to injured employees as required. Based on the testing performed, staff did not always request and frequently did not exchange
documentary evidence timely or at all, and staff did not consistently schedule or hold required preparation appointments within required
In addition, while there was documentation that ombudsmen helped injured employees develop their cases timely and held required
preparation appointments with them for most cases analyzed, compliance with those requirements could be improved.
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