Course Information
Assertiveness for Auditors
Course Description
Auditors often feel intimidated by clients. Some avoid conflict to keep clients content. While others are so passive, audit projects suffer. Expressing yourself assertively is difficult. For auditors, it can be the difference between a productive career and failure. Assertive communicators express themselves freely and get things done. In this session, we will discuss various communication styles, the psychology behind communication techniques, how to handle your emotions, and how to use assertive communications to get stuff done.
Course Objectives
Explore the difference between communication styles
Identify assertive communication techniques.
Discover how to assertively ask for what you want, disagree with others and give praise.
Build a plan to communicate assertively with audit clients..
Prerequisites
No prerequisites required.
Instructors
Robert Berry is an international speaker/presenter/trainer focusing on risk management, internal auditing and soft skills. He is a frequent and highly rated speaker / trainer at many industry conferences.
Robert is also a writer / author. He has penned more than 100 articles on risk, audit and compliance on his company’s blog and for multiple industry publications.
His company, That Audit Guy LLC, focuses on training individuals in person, live virtually and through on demand courses. Robert has several private clients and also delivers training directly to consumers.
He has written two books directly related to internal auditing. Ask, Get, Perform: The Auditors Essential Guide to Asking Better Questions, Getting Better Answers, and Performing Better Audits broke the top 50 on Amazon in the US and hit #1 in France. His other book, Creating Wonderful Workpapers: The Auditor's Essential Guide to Delivering Good Documentation, is highly recommended on Amazon.
Robert is a Certified Public Accountant, Certified Internal Auditor, Certified Information Systems Auditor, Six Sigma Greenbelt and a Certified Virtual Presenter.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html