As part of its monitoring framework, the Department developed certain processes, tools, and controls to standardize the inspection process and oversee the quality of inspections. However, the Department did not sufficiently implement that framework to help ensure that all licensed facilities were properly monitored on a regular basis as required. Specifically:
Field inspectors did not always complete a Proof of Inspection and a checklist as required by Department policy.
Some program checklists identified specific requirements that if not met resulted in a referral to the Enforcement Division. However, other requirements of a similar type within the same checklist did not necessitate an enforcement referral.
While the Department established certain processes to monitor the quality of inspections, it did not ensure that those processes were performed.
Jump to Chapter 2-A