The Department of Public Safety (Department) did not have sufficient controls over its processes for issuing driver licenses and identification
cards to ensure that it collects, retains, and verifies all required information to prevent the issuance of driver licenses and identification
cards to ineligible applicants.
The Department’s monitoring processes are not sufficient to prevent the issuance of driver licenses and identification cards to ineligible applicants or
adequately identify and address instances in which driver licenses and identification cards were issued to ineligible applicants.
For commercial driver licenses, the Department implemented a federally mandated secondary review prior to the issuance of those licenses;
however, the Department’s processes for performing the secondary reviews are not sufficient to verify that applicants meet all requirements. In addition,
it has not developed documented policies and procedures for performing those reviews and it does not monitor to ensure that the secondary reviews of commercial
driver licenses are occurring.
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