For fiscal year 2017, the Office reported reliable results for the Average Cost Per Utility Case in Which OPUC Participates performance measure.
That measure was certified with qualification for fiscal year 2017.
While the Office had controls over most of its performance measure calculation and reporting process, it did not have sufficient controls to ensure the accuracy of one data
element used to calculate the Average Cost Per Utility Case in Which OPUC Participates. As a result of that control weakness, the Office reported inaccurate results for the
performance measure in the first quarter of fiscal year 2018.
After auditors brought this error to the Office’s attention, it updated its performance measure reporting for the first quarter of fiscal year 2018 to reflect the corrected results.
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