The Commission had documented processes for monitoring deliverables for both contracts audited. However, it did not always follow those processes. Specifically:
The Commission did not consistently document its required review and approval of expectations documentation.
For the 9-1-1 Test Lab Services contract, the Commission did not consistently follow its process for authorizing the contractor to begin work on a deliverable.
For the Poison Control Network contract, the Commission did not always ensure that deliverables were complete before accepting them.
For the 9-1-1 Test Lab Services contract, the Commission’s project manager and a director verified that the deliverables met the acceptance criteria and approved all 21 deliverables tested.
However, for the Poison Control Network contract, the Commission accepted incomplete deliverables for 2 (50 percent) of 4 deliverables tested.
In addition, the Commission did not monitor or maintain documentation related to the timeliness of any of the 21 deliverables tested for the 9-1-1 Test Lab Services contract.
For the Poison Control Network contract, the Commission accepted all four deliverables by the contractually agreed-upon due dates.
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