The Office’s Child Support Division adequately monitored the YoungWilliams contract to verify that the contractor performed its assigned work.
During testing, auditors identified a service for which the contractor billed the Office that was not included in the contract. While the contract allows
new services to be added as long as those services are within the contract’s scope, the Office did not formally document the new service being performed
and the pricing for that service using the change management procedures specified in the contract.
The Office waived all financial remedies and did not request any corrective action plans when the contractor did not achieve the stated
100 percent performance standard. In addition, it did not formally modify the contract’s performance standard.
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