An Audit Report on Performance Measures at the Board of Veterinary Medical Examiners
July 2011
Report Number 11-037
Overall Conclusion
The Board of Veterinary Medical Examiners (Board) reported reliable results for 2 (25 percent) of 8 key performance measures tested for fiscal year 2010. A result is considered reliable if it is certified or certified with qualification. The Board's performance measures provide key information regarding its licensing, enforcement, and peer assistance functions.
Two key licensing performance measures were certified with qualification because the Board did not have adequate controls over its data collection and reporting of performance measure results to ensure continued accuracy. Specifically, the Board did not have documented reviews of its performance measure calculations or written policies and procedures. Those two performance measures were:
- Number of New Licenses Issued to Individuals.
- Number of Licenses Renewed (Individuals).
Factors prevented certification of the four key enforcement performance measures tested because the Board did not keep a record of all the complaints it received and because the Board lacked adequate controls to ensure the accuracy of the reported results. Those four performance measures were:
- Number of Jurisdictional Complaints Received.
- Number of Complaints Resolved.
- Average Time for Complaint Resolution (Days).
- Percentage of Complaints Resulting in Disciplinary Action.
One key peer assistance performance measure-Number of Licensed Individuals Participating in a Peer Assistance Program-was inaccurate because the Board did not calculate the performance measure according to the performance measure definition and there was more than a 5 percent error rate in the documentation that auditors tested.
Factors prevented certification of one peer assistance performance measure-Recidivism Rate for Peer Assistance Programs-because the Board did not retain supporting documentation for a sufficient period for the performance measure. Also, the Board did not calculate the performance measure according to the performance measure definition in the Automated Budget and Evaluation System of Texas (ABEST).
The Board should improve controls to ensure the reliability of the reported results for both of the peer assistance performance measures.