Course Information
Building Trust and Increasing Employee Engagement
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
Course Objectives
- Employee disengagement is one of the most costly challenges in the American workplace. Getting team members engaged, however, is a difficult challenge. In this presentation, you’ll learn how to build trust, get your people to “care” again, and how you can lead them in a constantly changing work environment.
- Recognize the three ways trust is built and the five motivators that will multiply employee engagement, then create a plan for exploiting those for the good of the entire organization.
- Calculate the cost and value when there is and when there isn’t a high level of trust in the workplace, and how a leader can directly affect the level of trust within a team.
- Discover strategies to lessen the effects of a loss of trust and shorten the time it takes to repair damaged trust.
- Identify your own recipe for someone to earn your trust and evaluate whether or not you’re “playing by your own rules”.
- Explore the three things that build or destroy trust: our actions, interactions, and reactions.
- 5 “misses” that can cause trust to be damaged or lost, and how you can begin to rebuild it.
- Learn how to identify and eliminate the 3 main causes of employee disengagement.
- Discover 6 specific steps you can initiate to reengage your team members.
- Tap into each person’s Core Values, Primary Motivators, and Personal Aspirations to maximize productivity and results.
- Creating an ALL IN Mentality
- Diagnose your own perception of change, realize how it may be limiting your success, and reconfigure your ability to adapt to it.
- Many of your team members will resist change, but this will teach you to prepare for that, and how to “sell” them on the necessity and benefits of it, making them more likely to move forward.
- Reduce the fear of change many people experience, by creating a culture that embraces progress through evolution rather than waiting so long that change requires a major (and traumatic) event.
Course Outline
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Understanding the importance of trust and what it takes to earn it.
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3 ways that trust is built
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5 ways that trust is lost
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What to do if you’ve lost someone’s trust
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The actual cost of employee disengagement.
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Identifying what disengagement looks like and what causes it.
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4 ways to build a team environment and get people engaged
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3 things a leader must identify and utlize about every team member in order to fully engage them.
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Evaluating your own perspective of change and how that may be preventing you from leading effectively.
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20 strategic considerations for leading your team in an ever-changing work environment.
Instructors
Randy Anderson is co-founder of E3 Professional Trainers…a Lubbock-based training firm that provides workplace and life training for individuals, teams, and companies. The training he provides is designed to help individuals improve their personal productivity and live more fulfilling lives, while at the same time, helping the companies and organizations they work for improve profitability.
Before starting E3 in 2005, Randy spent 20 years in sales and sales management. Most of that time was spent in media sales, which gave him the opportunity to work with virtually every type of business and in every industry. It is from that experience that he draws the ideas and strategies to help his clients improve their performance in the workplace and to achieve their maximum potential in life.
Randy was awarded the designation of Certified Speaking Professional in 2012. This is the highest earned-designation given by the National Speakers Association, recognizing proven expertise in speaking eloquence, business enterprise, and professional ethics.
Randy received his Bachelors of Science in Agricultural Communications from Texas Tech University in 1990. Since that time, he has participated in and completed numerous training courses including; Your Leadership Legacy (Ken Blanchard Co.),Changing the Picture (Ziglar Corp.), Ethics 101 (Cox Enterprises, Inc.), LifeNet Time Management Training (Life Net Inc.), Basic Selling Skills (AVI International), Top Selling (Ziglar Corp.), Professional Selling Skills (Learning International), System 21 Selling (Executive Decision Systems), and Fast Track Media Sales (Cox Media, Inc.). His most valuable experience has come through more than 25 years of on-the-job, real world experience: 12 of which were spent managing others, and seven and one half years running his own company.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
The course coordinator will contact you with parking information. Handicapped parking is free at the meters around the downtown area.
Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.
You might want to bring a light sweater or jacket, as room temperatures vary.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.