Course Information
Motivational Interviewing and Neuro-linguistic Programming Primer for Audit Professionals
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
Interested in learning soft skill techniques typically only taught to counselors, sales and marketing professionals, politicians, and psychologists/psychiatrists; yet can be used by auditors to deliver breakthrough results in auditing situations?
This one-of-a-kind course can’t be found anywhere else on the planet! Come try out a one-day primer to empower you to start practicing two of the most powerful soft skills any auditor can develop over their career: motivational interviewing and neuro-linguistic programming. Learn how to use these powerful tools to skyrocket your audit results!
Course Objectives
Upon completion of this course, participants will be able to:
· Learn what are Neuro-linguistic Programming and Motivational Interviewing are and how they can be applied to an auditing engagement.
· Learn the core precepts of each method and practice how to use them during audit engagements.
· Become facile at using these tools and techniques to boost your effectiveness as an auditor to produce better audit results.
· Learn an audit framework to create support for these tools within your organization.
Course Outline
Part 1: What is Motivational Interviewing and How Do You Successfully Use It During an Audit
· Why is motivational interviewing (MI) suddenly the ‘buzzword’ and finding new applications in auditing?
· What is motivational interviewing and what outcomes does it produce?
· How to use a collaborative, person-centered directive auditing interview method for addressing the common problem of ambivalence about behavior change.
· How to conduct effective audit interviews within an atmosphere of acceptance and compassion.
Part 2: Conducting Motivational Audit Interviews
· Precept 1: Motivation to change is elicited from the client, and is not imposed from outside forces.
· Precept 2. It is the client’s task, to articulate and resolve his or her ambivalence and audit issues.
· Precept 3. How to NOT use direct persuasion for resolving issues.
· Precept 4. How to elicit versus solicit information from the client.
· Precept 5. How to help your client to examine, identify findings and resolve issues.
· Precept 6. How to create a partnership during the audit process.
Part 3: What is Neuro-linguistic Programming and How Do You Successfully Use It During an Audit
· Why is neuro-linguistic programming (NLP) is not just for sales any longer and being used across business worldwide.
· What is neuro-linguistic programming and what outcomes does it produce?
· How to use NLP to realize your goals and objectives during an audit.
· How to use NLP to get the most out of your client and audit team
· How to use NLP to achieve audit excellence
Part 4: Using NLP in an Auditing Program
· How to utilize NLP principles during an audit or within an audit program
· How to use NLP to understand your client
· How to build rapport using NLP
· How to anchor positive emotions during an audit using NLP
· How to inspire and motivate your audit team and audit clients to be successful
· How to give feedback to fuel improvement
· Coaching your client and team for peak performance
· Handling difficult people on your audit team and during an audit
Instructors
Elizabeth Frisch, Founder and CXO of The Thrival Company is a chemical engineer with over 25 years of experience leading business performance, engineering, organizational development and auditing programs. She has conducted audits as a Lead Auditor and Audit Manager and been a trainer of auditors and auditing teams for more than a decade. During her career she has worked with over 50 different industries, all levels of local, state, and federal governments as well as NGOs/NPOs. She is the published author of Mission to Million$ - Taking Big Ideas and Making Them Reality (Available on Amazon.com). She is nationally recognized for developing a unique and trademarked approach to performance and behavior-based auditing as well as created a unique interviewing method called “The General to Specific Approach to Interviewing Effectively” which she teaches auditors during her training events.
Elizabeth has worked for an ISO9000/ISO14000/ISO18000 auditing registrar and in that capacity was responsible for auditing dozens of companies including U.S. military installations, pharmaceutical, oil and gas, power companies and research and development labs. While employed by the Texas Commission on Environmental Quality (TCEQ), Elizabeth developed the initial rules implementing their Clean Texas performance-based auditing program and worked extensively with the U.S. Environmental Protection Agency (USEPA) in aligning the TCEQ program with the EPA’s auditing program. Elizabeth has also developed a culture-change approach to auditing, implementing, and training companies internal audit teams for using audits to drive business performance. This unique training approach focuses on 1) developing an audit approach that fits how an entity conducts business and aligns with strategic goals, 2) teaching personnel how to audit in a way that changes organizational culture and engages management to support continued high performance, and 3) identifying opportunities and measuring successes of the audit in business terms.
She is a trained facilitator and has facilitated hundreds of retreats, events, training courses and workshops and is a keynote speaker on the topics of leadership, teams, auditing, and business performance. She frequently works as a high performance executive leadership coach and is often hired to facilitate difficult dynamics and contentious meeting situations. Her work in the for profit, non-profit, and governmental arenas allows her to bring a broad and unique perspective on how to combine the best practices in each model of business to create organizations that deliver on their vision and mission and have fun doing it! From the plant floor to the top floor, Elizabeth is just as comfortable in a hard hat and boots as working with boards and C-level management. In 2014, she was a Top 3 Finalist for the Austin Chamber of Commerce Small Business Leader of the Year out of hundreds of nominations for this award.
In her philanthropic pursuits, she is a donor and Development Chair for Impact Austin which is one of the largest women’s collective giving charities in the nation. Impact Austin has funded more than $5MM of projects making a huge impact in her hometown of Austin, Texas. She also works as a Senior Trainer for A Nurtured World, a 501(c)(3) non-profit best known for its 1house at a timeTM program which was awarded best “Learning in Action” in 2010 and “Best Sustainable Future Today” by the Austin Chronicle Best of Austin Awards for renovating low income homes to be utility efficient allowing low income homeowners to keep their homes.
Elizabeth jokes she is a ‘recovering engineer’ as she holds a degree in Chemical Engineering from Purdue University and used these skills to become a business performance systems auditor. Having worked in so many realms, Elizabeth brings an insightful, broad-reaching and often humorous perspective on human nature and behaviors to each group she works with.
Evaluations of Elizabeth’s training to thousands of people across the U.S. has returned a result that 99.9% of them would refer others to her training events and as a consultant for their business performance program challenges!
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
The course coordinator will contact you with parking information. Handicapped parking is free at the meters around the downtown area.
Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.
You might want to bring a light sweater or jacket, as room temperatures vary.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.