Upon completion of this course, participants will be able to:
· Consider and apply proper room setting for the interview.
· Plan and adapt their interviewing approach according to the individuals, circumstances, and stakes involved.
· Assess verbal and non-verbal behavior and become more effective at obtaining information in person and over the telephone.
· Ask specific structured non-accusatory and non-threatening questions that are uniquely designed to identify indicators of fraud.
· Manage conversational interviews that flow naturally without undermining the overall objective of the audit.
· Elicit relevant information and actionable intelligence.
· Deal with the most common interview responses and obstacles to effectively and efficiently uncover the evidence that leads to truth and accountability.
· Overcome resistance, offer rationalizations, detect deception, and evaluate truthfulness.
· Understand and recognize the proper form and content of a subject’s statement.
Interpretation of Verbal and Physical Behavior/Room Setting/Cautions
Selective Interview Techniques
Overview of Interview
Reducing Resistance During Interviews
Establishing Credibility: Accusations
Denials: Emphatic and Explanatory
Obtaining the Admission-Assumptive Questions
Development of the Admission