Course Information
Powerfully Presenting Audit Results
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
For auditors to be successful in your desired outcomes after an audit, you not only need to be able to learn how to present very technical information in an impactful manner but also manage anxiety, engage the audience, create rapport, and keep people interested in what they are saying throughout the whole presentation. Our powerful presentations training for auditors addresses the three core elements to achieve these goals in a three-part approach which addresses the psychological aspects, the technical aspects, and the empowerment aspects of creating great auditing presenters.
Note: This is a 12-hour course that ends at 12:30 p.m. on Day 2.
Course Objectives
Part 1: The Psychology of Presenting During Audits
To be a great presenter you will know what makes you fascinating as a presenter and how to identify your audience and interact with them to engage and build rapport during an audit.
Part 2: Building Powerful Auditing Presentations
What makes a presenter consistently great no matter the audience or the content? From this course you will know how to manage the three learning types and five personalities that sit in every audience as well as use a consistent template to deliver key information.
Part 3: Empowerment through Skills Building
Training is great but what happens when you leave and have to do a presentation on your own? This section ensures that attendees are walking out of the training event empowered and with the confidence to know that “I’ve got this!” when your next audit presentation opportunity comes up
Part 1: The Psychology of Presenting During Audits
The goal of part 1 is to allow the presenter to gain understanding of themselves and their audiences in the audit realm. It is critical that every presenter master how to leverage their own unique personality and style as well as understand the dynamics of presentations from the audience standpoint during auditing situations. In part 1 we discover:
· What your core default is in any presentation situation and how to use that to your advantage
· What is fascinating about you and your unique personality type and style
· How to remove your ‘baggage’ that everyone has no matter how ‘great’ of a presenter you are. We teach the 7 Baggage’s that Presenters (and everyone else) in the room during presentations
· How to define your audience from understanding the three learning types to the dynamics of consenters and disruptors
and everyone in-between.
· Mastering your one-minute message (your OM2) and ensuring that everyone in your presentation takes home exactly what you intended to communicate.
Part 2: Building Powerful Presentations
Good presentations are uncommon, but great presentations are rare as red diamonds. That's because, when it comes to presentations, the jump from delivering a good presentation to delivering an absolutely great one is way larger than the jump from sitting through a bad presentation to acknowledging a good one.
Technical presentations are even more challenging than other presentations because communicating data effectively is different than communicating results. Part 2 focuses on how to consistently deliver powerful auditing presentations no matter the topic or audience by understanding and applying key adult learning behavior and visual, auditory and kinesthetic triggers.
Good presentations are memorable. They deliver graphics, images, and facts in such a way that they are easy to remember. A week, a month or even a year later, your audience can remember much of what you said.
We provide the best tactics from neurolinguistics programming to the psychology of using photos and graphics to engage and build rapport with your audiences.
Good presentations contain valid information that is useful to the audience (hopefully). You are presented with each piece of data in a way that is thoroughly fact-checked, accurate, and never misleading. Good presentations provide honest data in an honest way.
Great presentations contain minimal information. All information that is not 100 percent relevant is stripped away, including information noise such as fancy slide work or pictures that have no relevance to the message. We teach you how to do that and master your core message.
What is left for your audience to engage in is only that information that drives toward a decision, goal, outcome, and/or result.
Great presenters are great story-tellers. They can take the most mundane data and build engagement, rapport and an emotional investment from their audiences. Rather than containing stories, great presenters take the audience through an emotional journey that creates a reason to decide right here, right now to be present, learn, give feedback, and make a difference.
In this section we teach how to weave a story into the presentation to ensure people stay for not just the beginning but the middle and the end. You will master ‘the hook’.
Learning Types vs. Personalities
Did you know that there are three types of ways people learn? Did you know that if your presentation only engages one type of learner, you can lose 2/3 of your audience? We teach you how to understand each learning type and what your presentation needs to contain to allow everyone in the room to hear and understand what you are speaking.
Did you know that most people at any moment when they are listening could have one of five different personalities running around in their head evaluating and judging what you are speaking? Powerful presenters know how to engage all of them for maximum impact. We show you how!
Training is great, but if you cannot understand how to apply what you have learned moment by moment in real world presentation situations and with your presentation materials, theory never becomes practice.
This is our favorite part of the training where you work through with your classmates how to apply each part of the content using your own specific ideas, topics, and challenges. You receive one-on-one coaching from Elizabeth Frisch, who is a best-selling author and high performance business consultant who has helped empower entrepreneurs starting their first company, to public servants creating broad social change, to Fortune 500 executive leadership seeking to transform how their company does business.
In this section participants walk away with confidence and feeling empowered to take what they have learned and apply it as soon as they get back into the ‘real world’.
Instructors
Elizabeth Frisch, Founder and CXO of The Thrival Company is a chemical engineer with over 25 years of experience leading business performance, engineering, organizational development and auditing programs. She has conducted audits as a Lead Auditor and Audit Manager and been a trainer of auditors and auditing teams for more than a decade. During her career she has worked with over 50 different industries, all levels of local, state, and federal governments as well as NGOs/NPOs. She is the published author of Mission to Million$ - Taking Big Ideas and Making Them Reality (Available on Amazon.com). She is nationally recognized for developing a unique and trademarked approach to performance and behavior-based auditing as well as created a unique interviewing method called “The General to Specific Approach to Interviewing Effectively” which she teaches auditors during her training events.
Elizabeth has worked for an ISO9000/ISO14000/ISO18000 auditing registrar and in that capacity was responsible for auditing dozens of companies including U.S. military installations, pharmaceutical, oil and gas, power companies and research and development labs. While employed by the Texas Commission on Environmental Quality (TCEQ), Elizabeth developed the initial rules implementing their Clean Texas performance-based auditing program and worked extensively with the U.S. Environmental Protection Agency (USEPA) in aligning the TCEQ program with the EPA’s auditing program. Elizabeth has also developed a culture-change approach to auditing, implementing, and training companies internal audit teams for using audits to drive business performance. This unique training approach focuses on 1) developing an audit approach that fits how an entity conducts business and aligns with strategic goals, 2) teaching personnel how to audit in a way that changes organizational culture and engages management to support continued high performance, and 3) identifying opportunities and measuring successes of the audit in business terms.
She is a trained facilitator and has facilitated hundreds of retreats, events, training courses and workshops and is a keynote speaker on the topics of leadership, teams, auditing, and business performance. She frequently works as a high performance executive leadership coach and is often hired to facilitate difficult dynamics and contentious meeting situations. Her work in the for profit, non-profit, and governmental arenas allows her to bring a broad and unique perspective on how to combine the best practices in each model of business to create organizations that deliver on their vision and mission and have fun doing it! From the plant floor to the top floor, Elizabeth is just as comfortable in a hard hat and boots as working with boards and C-level management. In 2014, she was a Top 3 Finalist for the Austin Chamber of Commerce Small Business Leader of the Year out of hundreds of nominations for this award.
In her philanthropic pursuits, she is a donor and Development Chair for Impact Austin which is one of the largest women’s collective giving charities in the nation. Impact Austin has funded more than $5MM of projects making a huge impact in her hometown of Austin, Texas. She also works as a Senior Trainer for A Nurtured World, a 501(c)(3) non-profit best known for its 1house at a timeTM program which was awarded best “Learning in Action” in 2010 and “Best Sustainable Future Today” by the Austin Chronicle Best of Austin Awards for renovating low income homes to be utility efficient allowing low income homeowners to keep their homes.
Elizabeth jokes she is a ‘recovering engineer’ as she holds a degree in Chemical Engineering from Purdue University and used these skills to become a business performance systems auditor. Having worked in so many realms, Elizabeth brings an insightful, broad-reaching and often humorous perspective on human nature and behaviors to each group she works with.
Evaluations of Elizabeth’s training to thousands of people across the U.S. has returned a result that 99.9% of them would refer others to her training events and as a consultant for their business performance program challenges!
Additional Information
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
The course coordinator will contact you with parking information. Handicapped parking is free at the meters around the downtown area.
Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.
You might want to bring a light sweater or jacket, as room temperatures vary.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.