TWC did not report attendance to DFPS as required by its child care contract and it did not ensure that its Workforce Boards
were adequately monitoring to verify that attendance was being recorded as required. The accuracy of recorded attendance and
absences for children in protective services is important because DFPS uses that information to monitor and follow-up on the
safety of the child receiving care.
TWC uses a swipe card system to track attendance at child care providers and all attendance is required to be reported in this system.
However, TWC and the Workforce Boards do not ensure that swipe cards are consistently used as required.
Specifically, of all absences reported to DFPS from September 1, 2017, through January 31, 2019, for children in protective services,
93.3 percent were due to attendance not being swiped in the attendance system; only 6.7 percent were swiped and reported as a confirmed
absence as required. As a result, there is a risk that absences were significantly over reported, which may put a strain on DFPS
caseworkers who are required to follow up on the absences.
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