The Department performed monitoring activities of its contract with License Plates of Texas, LLC, doing business as My Plates (My Plates), which included (1)
monitoring progress towards the guaranteed revenue to the State of $15 million, (2) reviewing the annual marketing plan, and (3) participating in monthly meetings
with My Plates. However, the Department should perform a risk assessment and develop a monitoring plan to strengthen its monitoring of other key contract
deliverables to help ensure that they were being met. For example, the Department should strengthen its monitoring to ensure that the State receives the correct
license plate sales revenue amounts and that the third-party license agreements contain all of the required provisions.
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