The Department's policies and procedures require caseworkers to initiate investigations within certain timeframes, perform required assessments of client safety,
and make adequate efforts to address client needs.
For 25 (96 percent) of 26 investigations tested, the Department followed those policies and procedures. However, the Department did not initiate an investigation for
one case until more than six months after receiving a complaint of medical self-neglect. The Department's policy requires investigations to be initiated within 24 hours
of receiving a complaint.
Auditors tested an additional sample of 15 investigations to determine whether the Department addressed allegations in accordance with its policies and procedures.
For all 15 investigations, the Department ensured that it reached a conclusion for all allegations associated with those investigations and that those conclusions were supported.
For a separate sample of 15 investigations tested, the Department interviewed the clients (alleged victims of abuse) in all 15 of those investigations.
However, the Department did not interview the alleged perpetrator for 1 (7 percent) investigation tested and did not interview the person reporting an allegation in
3 (20 percent) investigations tested.
Addressing Client Needs
For all 15 cases tested in which the client was receiving ongoing services after the investigation, the Department made reasonable efforts as required to address
client needs as identified in the service plan prior to closing the case.
Jump to Chapter 1-C