Overall, the Board complied with most self-directed, semi-independent (SDSI) reporting requirements of Texas Government Code, Section 472.104 (see text box for additional information).
However, it did not include certain required information and reported inaccurate results for two performance measures tested.
Number of Registrants by Type and Status
The Board reported inaccurate results for the Number of Registrants by Type and Status performance measure in its fiscal year 2016 annual SDSI report.
Total registrants are reported for each of the Board’s registrant types and, according to Board policies, should include (1) business registrants that are active or pending and (2) individual registrants.
However, the Board did not include all business registrants in its calculation, and it did not extract the data used to support the number of active and pending business registrants in a timely manner.
Average Time for Complaint Resolution
The Board reported inaccurate results for the Average Time for Complaint Resolution performance measure in its fiscal year 2016 annual SDSI report because it did not include all complaints in its calculation.
The Board understated the number of days to resolve a complaint in the fiscal year 2016 annual SDSI report by 16 days (10 percent). The average time for complaint resolution the Board reported was 149 days,
but it should have reported 165 days.
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